b88b Privacy Policy —
Your Data is Secure

b88b is a safe and reliable online gaming platform operated for Bangladeshi users. We believe that protecting the privacy of personal information is a fundamental right of every user. This Privacy Policy (hereinafter referred to as the "Policy") provides a complete description of how your personal information is collected, processed, stored, and kept secure when you use the b88b website and services.

This Policy applies to all users of b88b's services — registered members, visitors, and anyone who accesses our website. By opening an account on b88b or by using our services, you are considered to have given your consent to the terms of this Policy.

We always strive to be transparent about your information and keep your data secure through SSL encryption technology.

b88b may collect your information through various methods. The types of information collected are as follows:

2.1 Registration & Identity Information

• Full name and date of birth
• Email address and mobile number
• Username and password (in encrypted form)
• National ID card or relevant document information for identity verification (when required)

2.2 Financial Transaction Information

• bKash, Nagad, or Rocket mobile banking account numbers (for transaction verification)
• Deposit and withdrawal history
• Transaction amounts and timestamps

2.3 Usage Information

• IP address and device information
• Browser type and operating system
• Duration and nature of service usage
• Game activity logs
• Information obtained from cookies and similar tracking technologies

2.4 Communication Information

• Messages and complaint details sent to customer support
• Live chat conversation history
• Email correspondence

b88b uses your personal information only for specific and legitimate purposes. The main purposes for which information is used are described below:

• Account management: For creating, verifying, and maintaining your account.
• Service delivery: For the smooth operation of gaming, betting, and financial transaction services.
• Security assurance: To prevent fraud, money laundering, and other illegal activities.
• Customer support: To resolve your complaints and issues promptly.
• Legal compliance: To comply with applicable laws and regulations.
• Service improvement: For analytical activities to improve the user experience.
• Communication: To provide important service-related notifications and updates (promotional messages with your consent).
• Responsible gaming: To enforce self-set limits and account restrictions to prevent excessive play.

b88b never sells your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

4.1 Service Provider Partners

We work with trusted third-party technology providers and payment processors. These partners process information only according to our instructions and within the scope of this Policy. Information necessary to process transactions via bKash, Nagad, and Rocket is shared with the respective mobile financial service providers.

4.2 Legal Obligations

We may be required to provide information in response to court orders, lawful requests from law enforcement agencies, or applicable legal obligations.

4.3 Business Transitions

In the event of a business merger, acquisition, or asset sale, user information may be transferred. We will notify you appropriately before any such change.

The b88b website uses cookies and similar technologies. Cookies are small data files stored in your browser that help us improve the quality of our services.

• Essential cookies: Required for the core functionality of the website. These cannot be disabled.
• Functional cookies: Used to remember your preferences and settings.
• Analytical cookies: Help monitor site usage and improve services.

You can manage or reject cookies through your browser settings. However, disabling essential cookies may cause some parts of the service to not function properly.

b88b retains your personal information only for as long as necessary. The following policies are followed when determining the retention period:

• Account information: For the duration the account is active and for a specified period after closure in accordance with legal obligations.
• Transaction records: Retained for the period required under financial regulations.
• Customer support communications: Retained for a defined period even after the issue is resolved.
• Once the required period has ended, information is securely deleted or anonymised.

b88b has adopted industry-standard technical and organisational measures to ensure the security of your personal information:

• SSL encryption: All information transmitted between your browser and our servers is protected by SSL/TLS encryption.
• Password hashing: Your password is never stored directly — it is kept only in a strong encrypted format.
• Access controls: Only authorised personnel can access specific information.
• Regular security reviews: Our systems undergo regular security audits.
• Two-factor authentication: Additional verification steps are activated for suspicious logins or transactions.

Although we make every effort to protect your information, it is not possible to guarantee 100% security when transmitting data over the internet. It is your responsibility to keep your account password confidential and to notify our support team immediately upon noticing any suspicious activity.

As a b88b user, you have several important rights over your own personal information:

8.1 Right to Access

You may request to know what information we hold about you. We will provide you with a copy within a reasonable time.

8.2 Right to Rectification

You have the right to request correction of any inaccuracy or error in the information we hold about you. You can update many details yourself through your account settings.

8.3 Right to Erasure

In certain circumstances, you may request deletion of your information. However, some information may need to be retained due to legal obligations.

8.4 Right to Object to Processing

You may object to the processing of your information for marketing and promotional communications, and withdraw your consent at any time.

To exercise these rights, contact our customer support team via live chat or email.

b88b's services are intended only for those aged 21 and above. We do not knowingly collect any personal information from minors. An age verification process is active at the time of account registration.

If we become aware that information from a minor has been collected inadvertently, b88b will delete it immediately and close the associated account. Parents or legal guardians may report any concerns on this matter directly to our support team.

b88b may update this Privacy Policy from time to time. If there are significant changes to the Policy, we will notify you in the following ways:

• A notice will be displayed on the website.
• A message will be sent to your registered email address.
• The "Last updated" date at the top of the Policy will be changed.

Continued use of b88b after any changes will be considered as your consent to the updated Policy. We therefore recommend reviewing this Policy regularly.

If you have any questions, concerns, or complaints about this Privacy Policy, please contact the b88b customer support team:

• Live chat: Available 24/7 in Bengali and English.
• Email: [email protected]

We are committed to responding to your questions as quickly as possible. For privacy-related requests, including "Privacy Request" in the email subject line will speed up the process.